dhaka apps FAQ — Bonus, Deposit and Casino
From how to claim a bonus to depositing via bKash, KYC verification, and how to play in the live casino — all your questions answered in one place.
21+ | Play ResponsiblyWhether you are new or a returning player at dhaka apps, you may have many questions — how to get the 120% bonus on your first deposit, how long a Nagad or bKash deposit takes, which documents are needed for KYC, or how Baccarat and Roulette work in the live casino. This page provides detailed answers to 22 questions across four topic sections. Responsible Gaming — read our guide to learn more, and it is always a good idea to read the Terms and Conditions. For anything urgent, dhaka apps Login and contact us directly via live chat.
Contents — Jump to
Welcome Bonus
dhaka apps offers a 120% bonus on your first deposit, up to ৳8,000. After you open an account, the bonus is added automatically when you make your first deposit. Example: deposit ৳1,000 and you get ৳1,200 as a bonus, making your total balance ৳2,200. To withdraw the bonus, you must first wager 15 times the bonus amount — so for a ৳1,200 bonus, you need a total of ৳18,000 in wagers.
No. The dhaka apps welcome bonus applies only once per user — one phone number, one bank or mobile wallet account, and one device per offer. Attempting to claim the bonus by opening multiple accounts may result in account cancellation. Make sure all your details are filled in correctly before making your first deposit.
Yes, you can cancel a bonus before the wagering requirement is met. However, cancelling the bonus will also cancel any winnings earned from it. Only your original deposit amount will remain. You can contact the dhaka apps support team via live chat to request a bonus cancellation.
A wagering requirement is the condition that you must bet the bonus amount a set number of times before you can withdraw any winnings from it. For the dhaka apps welcome bonus, the requirement is 15 times the bonus amount. Example: deposit ৳13,400 to receive a ৳8,000 bonus, giving a total balance of ৳21,400 — the wagering requirement is ৳8,000 × 15 = ৳1,20,000. Wagers placed on slots, casino, or fishing games count toward the requirement.
Beyond the welcome bonus, dhaka apps runs regular promotions. Weekly dhaka apps Reward: once a week, get a 30% deposit bonus up to ৳5,000 (18× wagering). Dhaka Weekend Dhamaka: deposit on either of the last two days of the week and get a 50% bonus up to ৳8,000 (20× wagering). The minimum deposit is ৳100 for both offers.
Yes. The Slot Festival Bonus gives you a 40% deposit bonus up to ৳6,000. It can only be used on dhaka apps slot games and can be claimed once per day. The wagering requirement is 22×. Example: deposit ৳2,000 → ৳800 bonus → wagering ৳800 × 22 = ৳17,600. Minimum deposit is ৳100.
Deposit Questions
After logging in, go to the Deposit section and select Nagad as your payment method. Send money from your Nagad app to the number shown, then enter the transaction ID correctly in the form. Your balance is usually updated within a few minutes. In addition to Nagad, bKash, Rocket, Upay, and bank transfer are also accepted.
dhaka apps does not charge any processing fee on deposits. However, your mobile banking service (bKash, Nagad, Rocket, or Upay) or bank may apply charges according to their own policies — those are determined by the terms of the respective service. It is a good idea to check your bank or wallet's fee policy before making a deposit.
The same methods are supported for both deposits and withdrawals: bKash, Nagad, Rocket, Upay and bank transfer (including Dutch-Bangla Bank, BRAC Bank, and other major banks). Cryptocurrency is not accepted. The minimum deposit is ৳100 and the minimum withdrawal is ৳800 for all methods.
First, wait a few minutes, as network delays can sometimes cause deposits to take 5–10 minutes to reflect. If the balance still has not updated, contact dhaka apps 24/7 live chat support with your transaction ID and a screenshot of the payment. With the correct details, the support team will resolve the issue quickly.
The minimum deposit at dhaka apps is ৳100 for all methods. The minimum withdrawal amount is ৳800. Withdrawal requests are generally processed within 15 minutes to 2 hours. Your account's KYC verification must be complete before you can make a withdrawal.
Withdrawals from dhaka apps via bKash and all other mobile banking methods are usually completed within 15 minutes to 2 hours. The same timeframe applies to bank transfers. When making a withdrawal, make sure the wallet number and account name match exactly.
Identity Verification (KYC)
dhaka apps may request KYC verification when you make your first withdrawal or when a certain transaction volume is reached on your account. This is necessary for account security and fraud prevention. Submitting your documents right after opening a new account can help you avoid withdrawal delays later.
dhaka apps generally accepts any one of the following documents: National ID (NID), passport, or driving licence. The image must be clear and readable. In some cases, a utility bill or bank statement may also be requested to verify your address. Make sure none of your documents have expired.
If your verification is rejected, you will usually receive an email or notification explaining the reason — such as a blurry image, an expired document, or details that do not match. Correct the issue and resubmit your documents. If you need further help, contact dhaka apps live chat support and the team will assist you.
dhaka apps uses SSL encryption to keep all data transfers secure. KYC documents are used only for account verification and are not shared with third parties. You can find detailed data protection rules on our Privacy Policy page.
Yes, this can cause problems. The name registered on your dhaka apps account and the name on your bKash, Nagad, Rocket, or bank account must match exactly. If the names do not match, the withdrawal process may get stuck. It is best to enter your correct name as per your NID at the time of registration.
After you submit your documents, the dhaka apps team reviews them — this is usually completed during working hours, though it may take a little longer during busy periods. You will receive a notification on your account once verification is done. If the process is taking too long, let the team know via live chat.
Casino & Table Games
Baccarat has two hands — Player and Banker. You place a bet on either one. The hand whose card total is closest to 9 wins. 10, Jack, Queen, King = 0 points; Ace = 1. If the total of two cards is a two-digit number, only the right digit counts. You will find live Baccarat tables from Evolution and Ezugi at dhaka apps Casino.
In Roulette you can place inside bets (directly on one or several numbers) and outside bets (red/black, odd/even, 1–18/19–36). A straight-up bet on a single number pays 35:1. A bet on red or black pays 1:1. dhaka apps live Roulette offers a range of tables to choose from.
Yes, live dealer games are run by trained human dealers in real time via video. You watch the screen from home and place your bets. These games, powered by Evolution, Pragmatic Play Live, and Ezugi, can be played on both a smartphone and a computer at dhaka apps. A stable internet connection gives the best experience.
Betting limits vary by table at dhaka apps — there are options ranging from low-stake tables to high-limit tables. The minimum and maximum bet amounts for each table are displayed on screen before the game starts. New players are better off starting at a low-limit table.
Yes, dhaka apps offers JILI's Teen Patti-based games — such as TeenPatti Joker and Teen Patti 20-20. Familiar games like Callbreak Quick and Ludo Quick are also available. These are popular among players in Bangladesh and are easy to pick up.
dhaka apps live casino runs smoothly on both mobile browsers and the app. Apps are available for both Android and iOS and can be obtained through official channels. For a good live dealer video experience, use a stable broadband or 4G connection.
Still have questions? We are always here
If the answers above did not resolve your issue, the dhaka apps support team is ready to help seven days a week, twenty-four hours a day — in both Bengali and English.
Live Chat
Log in on the site or app for instant support — you will usually get a response within a few minutes.
Email Support
Write out your issue in detail and email us: [email protected] — you will receive a reply within 24 hours.