dhaka apps Privacy Policy

1 Introduction and Scope

This privacy policy applies to all services and operations of the dhaka apps platform. By creating an account, making a deposit, playing games, or using any service on dhaka apps, you are considered to have accepted the terms of this policy. The purpose of this policy is to clearly inform you of how your information is handled and what your rights are.

dhaka apps believes that user privacy is a fundamental right. We therefore maintain full transparency in how we manage data. To learn more about all aspects of the platform, please read our About Us page.

2 Information We Collect

dhaka apps collects various types of information. This information comes primarily from three sources: directly from you, automatically while you use the platform, and through third parties during necessary verification processes.

2.1 Registration and Identity Information

• Full name, date of birth, and national ID number (for KYC verification)
• Email address and mobile number
• Current address and postal code
• Username and encrypted password

2.2 Financial Transaction Information

• Deposit and withdrawal history and amounts
• Payment records via bKash, Nagad, Rocket, Upay, or bank transfer
• Wallet number or partial bank account details (full numbers are never stored)

2.3 Technical and Usage Information

• IP address, device type, and operating system
• Browser version and session duration
• Game history, bet records, and account activity logs
• Information collected through cookies and similar tracking technologies

3 Purpose of Using Information

Collected information is used for specific and clearly defined purposes. dhaka apps never uses your information for unnecessary or unauthorised purposes.

• Account Management: To complete registration, login verification, password recovery, and the KYC process.
• Financial Transaction Processing: To securely complete deposits and withdrawals and to prevent fraud.
• Customer Support: To provide assistance via live chat and email and to resolve complaints.
• Security and Protection: To prevent unauthorised access, fraud, and account hijacking.
• Platform Improvement: To analyse user experience and further improve service quality.
• Bonuses and Promotions: To inform you about relevant offers and bonuses.
• Legal Obligations: To comply with applicable laws and regulations.

4 Data Storage and Security

dhaka apps uses industry-standard security measures to keep your information safe. All data is transferred using SSL (Secure Sockets Layer) encryption and remains encrypted when stored.

4.1 Technical Security Measures

• Use of 256-bit SSL encryption technology
• Firewall and intrusion detection systems
• Regular security audits and vulnerability testing
• Two-factor authentication (OTP-based)
• Automatic alerts for suspicious activity

4.2 Data Retention Period

Your information is retained for as long as your account remains active. Even after an account is closed, certain information may be kept for a limited period to meet legal requirements. Once that period has passed, the information is permanently deleted.

5 Sharing Information with Third Parties

dhaka apps never sells or rents your personal information to third parties for commercial purposes. However, limited information may be shared with trusted partners in specific circumstances.

5.1 Circumstances for Sharing Information

• Payment Processors: To verify and complete transactions via bKash, Nagad, Rocket, Upay, and bank transfer.
• Game Providers: Providers such as Pragmatic Play, Evolution, and PG Soft may receive limited information to manage gameplay data.
• Identity Verification Services: Third-party verification agencies to complete the KYC process.
• Legal Obligations: In response to a court order or a lawful request from a law enforcement agency.

All our partners are required to follow the same standard of privacy policy. To understand how data sharing with third parties aligns with the platform's overall rules, please read our Terms and Conditions.

6 Cookie Policy

dhaka apps uses cookies to keep the platform running and to improve your experience. Cookies are small text files stored on your device.

6.1 Types of Cookies

• Essential Cookies: Essential for maintaining login sessions and ensuring security.
• Functional Cookies: To remember language preferences and display settings.
• Analytics Cookies: To analyse platform usage patterns and improve the service.

You can control cookies through your browser settings, but disabling essential cookies may affect some features of the platform.

7 User Rights

Every user of dhaka apps has specific rights over their personal information. To exercise these rights, you can contact our support team at any time.

7.1 Your Rights Regarding Your Information

• Right to Access: The right to know what information we hold about you.
• Right to Correction: The right to request that incorrect or outdated information be updated.
• Right to Deletion: The right to request that your information be deleted in certain circumstances.
• Right to Restrict Processing: The right to request that your information not be used for specific purposes.
• Right to Object: The right to object to your information being used for marketing purposes.

To exercise any of the above rights, please contact us by email: [email protected] — our team will respond within 7 working days.

8 Protection of Minors

dhaka apps strictly follows a 21+ age policy. We do not knowingly collect any personal information from anyone under the age of 21. If we become aware that information from a minor has been collected, it is deleted immediately and the associated account is closed. For a responsible and safe gaming experience, see our Responsible Gaming page for details.

9 International Data Transfers

Our servers may be located in various countries. When transferring your information from one country to another, dhaka apps ensures that adequate protection measures are in place in the destination country. All international transfers are made through encrypted channels and no compromise is made on the security of your information.

10 Policy Changes and Contact

dhaka apps reserves the right to update this privacy policy when necessary. For any significant changes, registered users will be informed in advance by email or app notification. Continued use of the platform after an update will be considered as acceptance of the new policy.

10.1 Contact Information

For any questions or concerns about this privacy policy, please contact our support team:

• Email: [email protected]
• Live Chat: Support available 24/7 in Bengali and English

If you have further questions about your privacy rights or the details of this policy, visit our FAQ page — you will find answers to many common questions there.